Return Policy

eForCity

Return Method:

To return your order, simply contact our Customer Service at service@eforcity.com with your order details and return item(s) information.

Please include a brief note or photos showing the issue if you have any additional information or comments that you would like to provide.


Standard Return Policy

You may return your purchased items to us within 30 days for a full refund for any reason. Whether the product is defective, you simply change your mind, or are just not satisfied with the product; you are welcome to send it back to us for a replacement or a full refund. Unless another return policy is indicated on the item, products sold by eForCity® are covered by the following Standard Return Policy.

  • All items must be returned within 30 days from the invoice date for replacement or refund
  • Returned products must be in brand-new and re-sellable condition.
  • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
  • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Returned items must include:

  • RMA number which you can obtain from our Customer Service by contacting us.

We reserve the right to refuse a refund request if it does not comply with these policies.


Special Return Policy

All returns under Special Return Policy have to be returned within 30 days of the invoice date (aside from Costumes/ Seasonal Products *anchor tag to Seasonal Products*)

  • Return for refund only. Replacement is not offered.
  • All returned items are subject to 15% restocking fee.
  • Returned products must be in brand-new, un-opened, un-used, undamaged and re-sellable condition.
  • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance.
  • eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
  • If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or misuse), the item may be returned to you at your cost.

All returns under Special Return Policy require an RMA (Return Merchandise Authorization) number which can be obtained from our Customer Service by contacting us.
If item is damaged, defective or missing components, please contact us immediately and provide us photos of the damaged/ defective item along with your RMA request.
All items returned without RMA number will be refused. The returned items must include:

  • Original packaging (manufacturer's box, plastic bags, etc.)
  • UPC barcode. Removal of the UPC code voids any possibility of return.
  • Complete accessories that came with the item (antennas, remote controls, batteries, software disks, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • Original packing slip / print-out of order confirmation.
  • The RMA number must NOT be written on the original manufacturer's packaging.

Pet Products

  • Any items that are returned dirty or containing fur will be rejected without a refund.

Toy Products

  • Returned toy products will be refused if it contains any scratches, dirt, or sign of usage, i.e. items that have been glued, adjusted, or tampered from its original form upon arrival.

Apparel Products/ Fashion Accessories

  • Items can be tried and fitted but must not be worn, altered, washed or damaged. Returns must be with all tags and labels still attached.

Seasonal Products

  • Seasonal products, including Costumes, must be returned within 15 days of invoice date. Return can only be accepted for the reason of a wrong shipment or defective item.

We reserve the right to refuse a refund request if it does not comply with these policies.


Manufacturer's Warranties

eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong or defective item.

  • All items must be returned in the original brand new condition.
  • Returning by means of Refusing Package will be charged a 15% restocking fee plus all shipping costs.

Most of the products under this return category are covered by manufacturer's warranty, please contact product's manufacturer for the warranty details.