eForCity
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eForcity Media

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Standard Return Policy


  • Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date
  • Return for replacement: Within 30 days from the Invoice date

Unless another return policy is indicated on the item, products sold by eForCity® are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of your purchase for a full refund for ANY REASON. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received, you are welcome to send it back to us for an exchange OR A FULL REFUND. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances.


Many manufacturers offer additional factory coverage. If you have purchased the OEM (Original Equipment Manufacturer) item with the retail packaging, please refer to the Manufacturer's Warranties Policy below.


eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.


Special Return Policy


  • Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date.
  • Return for replacement: No replacement is offered
  • 15% restocking fee may apply

All returns under Special Return Policy requires an RMA (Return Merchandise Authorization) number. All items returned without RMA number will be refused.


All returns under Special Return Policy must include the following:


    1. Original packaging (manufacturer's box, plastic bags, etc.)

    2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

    3. Valid Return Merchandise Authorization (RMA) is REQUIRED on every return package. You can obtain the RMA number by contacting us at CSreturns@eforcity.com with your Invoice Number or Order Number.

    4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.

    5. The return must be complete and include all accessories (antennas, remote controls, batteries, software disks, etc.)

    6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)

    The RMA number must be written on the invoice or the shipping box. The RMA number must NOT be written on the original manufacturer's packaging. Items received with any writing on the original manufacturer's packaging will be refused and returned to you at your cost and without credit approval.


All items have to be returned within 30 days of the Invoice Date. Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse. All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products. Defective products can only be returned for a refund at the products purchasing price. The purchase price will be credited to the method of payment that was used for the original purchase.


eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.


DVD, Movie, Game, Software Return Policy


  • Return DVDs for refund: Within 30 days (must be unopened, still in its plastic wrap)
  • No replacement will be offered for Returned Games
  • Return Games for refund: (ONLY defective or wrong shipped games can be returned)
  • Return for Software: No refund or replacement is offered

All DVD, Movies must be returned within 30 day of the Invoice date. All returned DVDs, Movies must be in brand new condition (unopened, still in its plastic wrap). All opened non-defective returns will be refused at customer's cost. For defective and wrong shipped DVDs / movies, we will offer refund at its original purchase price only, no replacement is offered. For wrong shipped DVDs / movies, they must be returned in the original brand new condition, never opened and still in its plastic wrap. All of our DVDs are Region 1 movies; we are NOT responsible for accepting returns due to purchase of wrong Region code DVDs.


We do NOT accept returns on Games unless it's defective or a wrong game was shipped. All opened non-defective returns will be refused at customer's cost. For defective and wrong shipped Games, we will offer refund at its original purchase price only, no replacement is offered. For wrong shipped Games, they must be returned in its brand new condition, never opened and still in its plastic wrap.


No refund or replacement is offered on any Software.


eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.


Manufacturer's Warranties


  • Return for refund: Not offered
  • Return for replacement: Not offered

eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong item shipped case or never opened items. All items must be returned in the original brand new condition. All opened returns will be refused at customer's cost. Most of the products under Manufacturer's Warranties return policy are covered by manufacturer's warranty, please contact product's manufacturer for the warranty details.


Products that listed under Manufacturer's Warranties return policy must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.


Seasonal Products


  • Return for refund: Within 15 days from the Invoice Date (restrictions applies: Wrong ship / Defective** ONLY)
  • Return for replacement: Not offered

eForCity® does NOT offer any returns on any products unless it's due to wrong item shipped or defective item **(manufacture defect only; Defect due to user error excluded). All items must be returned in the original brand new condition within 15 days from the invoice date. All returns other than the listed conditions will be refused at customerís cost. eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective or wrong item shipped.



Return Method :

Please include a copy of your original invoice with your return order. Please include a brief note on the invoice if you have any additional information or comments that you would like to provide.


To return your order, simply send email to: csreturns@eforcity.com with the invoice number and return item(s) information.


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©2014 eForCity Corporation. All Rights Reserved. All trade names are registered trademarks of respective manufacturers listed.